My only nit with Stipe is they don't allow me to delete card details for an ongoing subscription I don't plan to renew and already set it not to renew on the service billing page.
As a rule of thumb, when you get a chargeback you need to completely ban the customer from your db. This includes:
- card ban - email address ban - fingerprint their access and ban
This will save you a lot of hassle when they try to signup/buy your product again and cause you the same amount of grief.
Can someone explain to me why Stripe (or a competitor) doesn't offer a setting "refuse transactions for cards that have filed > x chargebacks with <acquirer> merchants this year"?
Certainly a person showed up in person to a class, but how do you know it was the person whose credit card was used?
Certainly I wouldn't want the inevitable news drama about it. "I'm just a poor innocent grandma, I'm a trusting person when it comes to Facebook ads, and Stripe punished me for getting scammed by banning me from half the stores on the Internet!"
I'm quite surprised they were able to get Stripe to actually state all of this clearly. Its nice that Stripe actually communicates details like this. But you can see the logic behind why many other big companies would just respond with an opaque message like "thank you for your report, it will be handled in the appropriate manner". Because saying the truth gets people more upset.
dentemple•1h ago
bombcar•44m ago
https://xkcd.com/325/