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I registered the domain onlyfans.sexy ~6 years ago as a gag where I'd post pictures of fans (everything on the site and in this post is SFW). This year I got an email stating that, like all prior years, the domain would auto-renew at $38 in seven days and didn't think anything of the next two emails also notifying me that the domain would auto-renew.

It would seem that I very much SHOULD have paid attention to those next two emails, because in both the three and one day renewal emails the price changed from $38 to $3000. Needless to say, I was surprised when I was billed $3k USD (plus tax).

After contacting Hover's customer support, they told me that there was nothing that they could do about this and they have a no refund policy because "Hover does not have the ability to override or reverse pricing set by the registry. Premium domain pricing, including renewal costs, is determined by the registry, and they may adjust those prices over time. Once a renewal has been processed, we are charged that fee immediately by the registry, and those charges are non-refundable to us."

So according to Hover, the .sexy registry (Uniregistry) sets prices as it sees fit, decided to jack up the renewal cost at the last minute because they can, and there's simply nothing they or I can do about it. Has anyone here experienced anything similar?

Comments

rglullis•1h ago

Doesn't seem to be an issue with Hover, here.

shrinks99•1h ago

Arguably yeah! The issue I have seems to mostly be with Uniregistry (aside from the fact that Hover takes a cut of the transaction).

...But I'm also not a Uniregistry customer, I'm a Hover customer. Do I have any recourse with the TLD owner?

kotaKat•21m ago

Not really, I'm afraid! All these sketchy TLDs have been playing the "premium domain" rugpull for quite a while now. The gag is you'll get a really cheap first year intro offer on the domain, then they'll spin around in a year once you're footed knowing you have no choice but to grin and bear the price.

ontoillogical•1h ago

I believe this is extremely unexpected behavior for an "auto-renew" feature. If I'm told that I will be autorenwing something in 7 days and am told about a price, that price changing within those 7 days feels like something the consumer should be protected against!

rglullis•1h ago

How?! Hover is just a proxy between the customer and the real TLD owner. It could very well be that the TLD system saw that the domain was about to expire and decided to jack up the price then.

Maybe Hover could've bought the domain themselves when close to the expiration date to secure the lower price, but then if the customer decides to let the domain go it would be they holding out the bag.

ofjcihen•1h ago

Sounds more like the risk is on Hover then and not on the customer. If you advertise 38 dollars to me for a product you source from someone else and that the producer suddenly charges 100x the price you can’t just charge me that price because “that’s the price”.

You’re making money as a middleman, you accept the risk of a middleman.

shrinks99•59m ago

The domain renewal cost in their dashboard is notably right back to $38 too!

ofjcihen•57m ago

Absolutely take a screenshot of this and your prior charges and dispute this with your bank.

wjnc•1h ago

Register a complaint with the creditcard company with proof of last years $38, the auto renew message with price of $38 and the amount they put on your card. Pretty clear and cut? You can’t offer X and then take Y. It’s Hovers problem what the price behind the door is.

Did you read the ToS? The ToS states they renew at prices mentioned on the website. I can find .xyz to renew at $19.99. Now get your screenshots and get your money back. (I’ll correct myself transparantly: this is not very clear from the ToS. Prices are in USD and from time to time they can limit the number of domains at that price. That says little about the price at renewal.)

joshstrange•46m ago

Thankfully a chargeback is possible here. While a chargeback is almost always "possible" it can be dangerous if the company you are charging-back is the only provider of a service. I'd be wary about doing a chargeback on the Google/Amazon's of the world but Hover? There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback.

BUT, before you do that, threaten a chargeback. That might unstick their support or get your case bumped up the chain. If they still refuse then transfer and chargeback.

behringer•38m ago

Make sure you get all your domains out before the charge back is filed.

joshstrange•26m ago

Yes, you are burning your bridges with a chargeback which is why you should threaten it to support first and only after they say no do you transfer all your domains, wait a few days, then file the chargeback. You somewhere between 60-90 days to issue a chargeback so OP has plenty of time.

shrinks99•23m ago

Yeah, I already transferred everything else to Cloudflare in advance of this so that part should be taken care of.

gruez•29m ago

>There are many other registrars out there if you are willing to transfer and for $3K I'd be transfering my domains and then filing a chargeback.

If what hover said is true (ie. "the .sexy registry (Uniregistry) sets prices as it sees fit, decided to jack up the renewal cost at the last minute because they can"), trying to transfer to another registar won't fix the issue, because they'll just charge the same price.

dividedcomet•41m ago

As others said I think a chargeback is the way to go. I had a much smaller scale version of this happen where hover wanted to change $70 to renew a domain that Cloudflare would charge $30 for

thataccount•20m ago

Had a thing with Hostgator once where they wouldn't accept any proof of who I was other than an expired credit card that had long since stopped being used. The site went up for sale, and someone bought it and had it up for resale for around $5,000. Turned me even sourer on the domain system of the normal net.

shrinks99•15m ago

Heh yeah, I've recently had another site succumb to the same thing (that domain wasn't managed by me). I've long accepted that domains are kind of a racket, but haven't actually been on the losing end of the money until now!