You might be assuming small businesses have less than ten people. That’s a category of small business called a “micro-business” or microenterprise, depending on funding model.
I can tell you the drag is between your own tools and the real world (which is very messy and inconsistent): taxes, compliance, payroll, amendments, share structures, etc.
Within my island, my books are in order, invoices and time keeping is fully automated, calendars and sales pipelines are connected.
I'm sure there are many businesses whose inner islands are not as orderly. The zillion tools out there all try to bring equanimity to the chaos and yet here we still are with fresh books, quickbooks, and xero...
I scaled to 30+ people with automated administration. My cost was under $150 a month for everything we needed to run a successful consultancy and product business. Our accountant was blown away by how simple his life was.
I'm constantly amazed at how it has gotten much worse in the resulting decade.
A skill cannot provide MCPs and can't provide custom template prompts, each skill is it's own slash command.
A plugin you can define N number of custom slash commands, and you can define MCPs as well as skills. So it bundles like all the things together.
By installing a plugin, you are basically installing a bunch of MCPs, skills and custom slash command prompts.
A couple more thoughts here - the hard part is not just the data side of it, it's replaying/unplaying actions. Many actions are non-reversible. Code is clean in the same way that google docs is clean. But for many business processes, some actions just can't be unwound once started. If claude initiates a wire that it shouldn't, no amount of git technology will undo that wire.
Never in my life would I have thought a business with more than 100 employees could be considered small. In the EU the cutoff is 50.
* find invoice I_E for expense E
* associate and categorize E based on I_E and transaction field
These things are annoying but Claude Code is great at it and it leaves a much smaller set I have to manually resolve. This is a class of problems that are tractable and checkable, which I happily use LLMs on. If it miscategorizes it, I'm going to see it because I'm looking over the accounts. In fact, I was previously using a different accounting app which had poor API support, so I dumped it so I could use Claude and it's incredible how much this helps me.
There is an enormous number of use-cases that Claude/GPT are good for and the hard part is market penetration here. As an example, my dad was looking at some statistical health survey data in India and working out what things you could glean from it. Claude identified the things that would complicate his analysis in no time. He's 70 years old, and he'd done it all manually until he asked me (I've got a Mathematics degree) if something made statistical sense to do. I told him what it likely was and then asked him to try Claude. Knocked out his work and mine in moments. But he didn't think to use it. Now I have to get him a ChatGPT/Claude subscription.
It's like how if you go to the Datadog pricing page they don't list a feature set. They have all these use-case lists with prices. You can build things using their base metrics functionality and logs functionality but showing the use-cases must have more adoption.
Interesting, sometimes they want to show you they’ll simply charge 2-3 percent of your monthly spend (https://www.datadoghq.com/pricing/?product=audit-trail#produ...)
In books of the future, if we ever hold one, I think this will be studied a lot. We have seen before competitions and rivals, but they mostly were rivalry of craft. Here it is a rivalry of velocity and reach. Who can first target user with whatever they have ready to offer.
[1]: 10x my $200/m bill
[1] https://www.arte.tv/en/videos/126831-000-A/arte-reportage/
Now I have claude hooked up to a dozen projects I used to maintain manually. It is such a pleasure watch it read the complaint and go to town on small problems without dropping any databases or removing home dirs.
Am I too close to AI that this sounds fucking crazy to me? In no world would I give Claude or any AI agent direct write access to financial operations like payouts/settlements.
Good validation that this is indeed a space the frontier firms are thinking about along similar lines.
mindmesh•1h ago