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A case study in bad hiring practice and how to fix it

https://www.tomkranz.com/blog1/a-case-study-in-bad-hiring-practice-and-how-to-fix-it
75•prestelpirate•3h ago

Comments

latexr•2h ago
> But high school? Who got paid to write that? And why aren't they now unemployed?

Why would they be unemployed? Mark Shuttleworth, founder and CEO of Canonical, is reportedly obsessed with high school performance, to the point of rejecting otherwise highly competent candidates who passed the whole process before that based on high school questions alone.

ravedave5•2h ago
I had a buddy go through the Canonical process, it's totally insane. They expect you to jump when they say, but then they may not respond for days or weeks.
codr7•1h ago
Reminds me of Apple, and once you've signed they treat you like dirt, wasting all the effort.
siva7•2h ago
Oh. I remember once applying for Canonical, and i found those high-school grade obsessed questions truly odd back then. After applying they ghosted me. In hindsight, the interview process seems to be matching the personality of their founder CEO, so very glad i'm not working there.
jvanderbot•2h ago
I had the same experience. I even made the mistake of being honest: In HS I didn't care about computers and had poor academic performance. It wasn't until 6 years later I even knew what computer science was, and didn't look up until 11 years and a PhD later when I was writing software for NASA or managing robotics teams at FAANG/ startups. I got an immediate reject for a robotics SWE position. I'm trying to temper ego even now, but I was qualified for an interview.
stripe_away•1h ago
sounds like you dodged a bullet.

You qualified for the interview, but did they qualify for you?

PhantomHour•2h ago
"CEO is obsessed with [thing]" isn't much evidence that the thing in question is worthwhile. Zuckerberg was utterly enthralled with the Metaverse, and we're not having this discussion in a virtual world as legless avatars.

There's two big reasons this is such a red flag: 1) Come on. Unless you are hiring highschool graduates directly, you have other means of finding out how good candidates are. If a highschool report card tells you more about a candidate than your own interview process, you need to fire everyone involved with that process.

2) Highschool performance is highly correlated with a bunch of causes that are very undesirable things to proxy-measure in your hiring process.

In the UK, where Canonical and Mark hail from, high school performance is a statistical proxy for class (wealth). In the US, it is a statistical proxy for ethnicity as well. You need to be careful with such measures, as selecting job candidates based on class or race is both unethical and commonly illegal.

Again consider that these are high school results. A person who is born to unlucky schooling opportunities can still compensate for the learning they were deprived of by working harder in college/university or their formal career after that.

whimsicalism•2h ago
i think it’s pretty clear GP is not saying it is worthwhile and is actually implicitly criticizing the practice.

> high school performance is a statistical proxy for class (wealth). In the US, it is a statistical proxy for ethnicity as well.

the degree to which this claim about wealth is true is impacted by confounders. it is generally less true than commonly stated. outside of the public sector, that a measure is correlated with race/ethnicity/class does not make it a priori illegal to hire based on.

herodoturtle•2h ago
> In the UK, where Canonical and Mark hail from

Minor nitpick, but Mark hails from (and was schooled in) South Africa.

Agree with your overall point.

VirusNewbie•2h ago
> is reportedly obsessed with high school performance, to the point of rejecting otherwise highly competent candidates who passed the whole process before that based on high school questions alone.

Right but given the pay, talent level, and more from Canonical, they should probably not be trying to invent new ways to filter candidates beyond what even top tier software shops are doing.

If Jane Street and Anthropic aren't rejecting candidates for high school performance, maybe your mid tier company with low tier pay shouldn't be either.

whimsicalism•2h ago
Jane St is not a good example of a company that doesn’t care about HS performance. Lots of finance firms ask for SAT scores years out and Jane St weights heavily on college (which in turn is exclusively a function of HS performance).
rvz•1h ago
> hey should probably not be trying to invent new ways to filter candidates beyond what even top tier software shops are doing.

Exactly spot on.

Surely everyone would also agree with this and at this point, just don't bother with Canonical and ignore them. They do it because they are not interested in hiring at all, even if the post is there.

Would much rather go to Anthropic if I had my time again, which there is far more upside and pays extremely well than whatever pathetic amount Canonical could ever come up with.

rvz•1h ago
> Mark Shuttleworth, founder and CEO of Canonical

who....cares?

I think we need to ask ourselves why we put up with this nonsense. Not even the serious tech companies and adjacent care about that aspect of your performance.

He would certainly have passed on Linus Torvalds if he applied to work at Canonical - because he did not got to some well known top high school or get the top marks Shuttleworth wanted.

latexr•29m ago
> > Mark Shuttleworth, founder and CEO of Canonical

> who....cares?

Presumably everyone reading the article. It’s about bad hiring practices and uses Canonical as the example, thus Canonical’s CEO and their inane contributions to the hiring practices at their own company are relevant to the discussion.

ohreallx•1h ago
It's pretty typical for a CEO of a major tech company to have some kind of quirk in their behavior that is nonsensical but insufficient to ruin the company given its luck, etc.
jacobsenscott•1h ago
It's unlikely my high school transcript exists anywhere. If it does it is in the basement of some government building in rural Wisconsin. So - 4.0 - straight A's, captain of the linux security team.
corytheboyd•1h ago
Wow that’s insane, had no idea. What the fuck does my behavior at 14-18 have to do with my professional capabilities at 36. I had a terrible programming class experience in HS but was otherwise obsessed with computers. Hated programming until I took a CS class at community college with a great professor, starting my obsession with programming. One year out of high school. It’s been non-stop since then.
andy99•2h ago
See also "Canonical’s recruitment process is long and complex"

https://news.ycombinator.com/item?id=37059857

FWIW, I disagree with this logic

  It has nothing to do with the CoL where you live, and everything to do with how much the company values you in that role.
It's not about cost of living, it's about supply and demand. If you want people in e.g Bay Area to consider you at all, you'll have to offer them more than you'd need to get the attention of people in Warsaw. That's why remote salaries can still vary by location.
nlawalker•2h ago
> If you want people in e.g Bay Area to consider you at all, you'll have to offer them more than you'd need to get the attention of people in Warsaw. That's why remote salaries can still vary by location.

Then why not take what you'd offer to people in the Bay Area and also offer that to people in Warsaw? That's what the author is taking issue with.

EDIT: This was posed as a question for rhetorical purposes, it's obvious that businesses don't do this because they don't have to and it's cheaper not to. Parent said they didn't agree with the author's logic, but the author's statement about companies paying based on value wasn't attempting to make a logical assertion, it was a lament about ethics.

Majestic121•2h ago
Because you don't have to: even a significantly lower salary than what would be good in the Bay Area would attract and retain people from Warsaw
x0x0•2h ago
Because employees are very expensive, and I don't live in magic pixie land where money is free. Every penny spent on an employee is a foregone opportunity to hire more employees, or require less sales to break even, or deliver dividends to the owners of the company, ie rent for the capital borrowed from them.

You can see this in how engineers don't volunteer to take pay cuts so janitors and fast food employees get paid the same...

kube-system•1h ago
> the author's statement about companies paying based on value wasn't attempting to make a logical assertion, it was a lament about ethics.

The ethics is also not that simple either. Paying an equal nominal number of dollars to employees on opposite sides of the planet is not necessarily fair and equal in other ways. Those employees may have different benefits, legal rights, legal and tax obligations, and a different standard of life that they can purchase with that nominal amount of dollars.

mystifyingpoi•1h ago
Actually it's even more impactful when considering a whole country. To follow this example, renting in Warsaw can be easily 2-3x more expensive than in a random small city in Poland. You could slash the salary by 30-40% and still get people willing to work, as long as you keep it remote.
whimsicalism•2h ago
> Also, there is no target salary or salary range. This is a red flag for a couple of reasons: > - It sends a message that the actual compensation is going to be rubbish. > - It sends a message (combined with the evidence from the advert spamming) that the hiring company will be paying different levels of compensation based on where the applicant lives. > That last one is particularly inexcusable. We call it a 'compensation package' for a reason: the employer is compensating the employee for using their expertise, time, and energy to make the employer money. It has nothing to do with the CoL where you live, and everything to do with how much the company values you in that role.

Welcome to the world - labor is also subject to supply and demand.

jvanderbot•2h ago
COL adjustments are not labor supply/demand. You don't pay a high COL because you want a candidate from SF Bay Area (unless you have your office there). Companies pay a lower salary in lower COL areas (relative to their target salary), because they have an excuse to and can save money. That's just how it is, I've been on that side of the table. Senior leaders saying "We're not going to pay them the same salary if they're living in nowhere kansas!!"

Thought experiment: Get a job, then move to a higher COL area, do you expect a raise? No. Move to a lower COL area: Somehow we expect lower salary?

whimsicalism•2h ago
“COL adjustments” might be publicly described as COL adjustment but they actually have to do with supply:demand of skilled labor in those various regions. Kansas has low demand for skilled tech labor so companies can win with a bid that would be considered a lowball in VHCOL, that is all that matters.
flatline•1h ago
I’d make an even broader generalization, which is that all of these attributes are proxies for status. Graduated from a top school? Live in the Bay Area or NYC? Did well in High School (I guess?) These are all status indicators in the mind of someone higher up, and deserving of better pay. If you live in a low cost of living area it’s correspondingly lower status and deserving of lower pay. Other common status indicators include things like age, gender, and race…
whimsicalism•1h ago
Is it possible that people who are good at acquiring status markers are also good at other things? No, it’s the world that’s wrong - there is no reason a Harvard grad in NYC should have a higher chance of being paid six figures than a University of Missouri-Kansas City grad in Missouri.
flatline•1h ago
I certainly didn’t mean to imply otherwise. I do think that hiring solely or even principally based on superficial status indicators can lead to systemic problems, especially when those indicators may not be good reciprocal proxies for relevant skills.
badgersnake•1h ago
My engineering team is split between Malmö and London. We’ve had people transfer from Malmö to London and they have received a COL raise. The reverse is also true.
kube-system•1h ago
My experience doesn’t line up with most of what you are asserting.

Many companies do have reasons to want employees in high COL areas, e.g. to be closer to the office, closer to customers, or lower travel costs.

And it is not uncommon to receive COL bumps upward when moving to higher cost locations. It is advisable to do this so that you keep your employees happy and don’t have them jump ship to other employers that will pay more.

jvanderbot•38m ago
It is entirely possible that I worked mostly for unethical companies.
bityard•56m ago
The company I work for has a published map with pay tiers on it. It's all admittedly a bit arbitrary and they are always careful to repeat often that employee pay does NOT scale with nor adjusted for the cost of living in your location, or inflation. (Basically to communicate that all raises are given based on merit and performance alone.)

Nevertheless, the highest tiers on the map are of course on the coasts, with mid-level tiers being parts of Colorado, Texas, Florida, etc. And the lowest tiers reside in flyover country where I live. But they say if you DO move permanently from one tier to another, your pay will be adjusted accordingly.

weitendorf•2h ago
FTA: Also, there is no target salary or salary range. This is a red flag for a couple of reasons:

- It sends a message that the actual compensation is going to be rubbish.

- It sends a message (combined with the evidence from the advert spamming) that the hiring company will be paying different levels of compensation based on where the applicant lives.

That last one is particularly inexcusable. We call it a 'compensation package' for a reason: the employer is compensating the employee for using their expertise, time, and energy to make the employer money. It has nothing to do with the CoL where you live, and everything to do with how much the company values you in that role.

——-

While I mostly agree with the sentiment I think this is pretty normal and not nearly as much of a faux pas as the author is making it out to be. Kinda applies to a lot of his points - some of these aren’t unequivocally bad hiring practices, they are just polarizing or a matter of pros and cons.

Hot take: a lot of job openings for highly specialized skills or from small-medium sized businesses are not posted with specific salary bands in mind, just “as much as it takes to get a great candidate, but not more than their expected value”. In some cases you could legitimately be open to candidates costing anywhere between $80k and $500k - it looks weird to list a job that way, would you do it? Maybe it turns some candidates off, maybe it prevents scaring off candidates who would be great fits and accept the offer. Maybe it’s not worth getting upset about

ch33zer•2h ago
I mean it's the law in California that job postings must include salary ranges since 2023, so it's more than 'boy sure would be nice if I knew the pay range before applying': https://www.cda.org/newsroom/employment-practices/pay-scale-...
weitendorf•2h ago
And the article is about Canonical making multiple job postings all around the world where California labor laws aren’t applicable…

Regardless, I think there are underrated issues with mandatory pay bands that aren’t obvious unless you’re on the hiring side. Let’s say you legitimately are open to hiring candidates from anywhere from $100k to $300k. For candidates closer to the $300k end they might not want to apply if they think they might get offered way less than they want, and it might attract a lot of candidates on the $100k end who will make it all the way through the process and then get upset when they’re not offered something closer to $300k. Also, for companies like Canonical, they have enough name recognition and genuine supporters that they probably don’t want to talk to candidates who are only applying because they saw a big number (and if they have to, it makes harder for candidates that are better fits to get noticed).

There’s understandably a lot of strong feelings about hiring practices right now and I know a lot of candidates will tend to assume the worst because of how they’ve been treated by other companies. But sometimes companies just make multiple listings so they show up for candidates around the world instead of as a spam tactic, are flexible on salary, and have a culture that values different things.

0xffff2•1h ago
In California at least, nothing stops you from asking about expected pay as part of the application process and setting expectations for individual candidates early. From the applicant side, I'm constantly amazed at how many companies are shamelessly advertising senior level jobs with embarrassingly low salary ranges. Being able to weed out companies whose _upper_ bound is less than I'm making now as a government contractor (i.e. very much not FANNG pay) saves a ton of time.
FireBeyond•12m ago
Times are tough but I noped out of a Director of Product role that was offering $100-110K.
marcosdumay•47m ago
I never had to work on that, but I imagine you would publish a position at the 100k-200k range, and another one at the 200k-300k range. In fact, that may still be too large a range.

Or are the people in that large range interchangeable from the employer's point of view?

dudeWithAMood•2h ago
There have been previous articles posted with people's direct experience with the hiring process at Canonical. I don't think this is a good candidate for a case study.
theideaofcoffee•2h ago
Though perhaps shining a light on shittiness like that might cause someone doing hiring in the future to think for a fraction of a second and reflect. Maybe it’d be better to do it in a less than an insane way and make their slice of the world just a smidge better.

And just to add to the Canonical shame too, I’m all for that.

neilv•2h ago
OTOH, the hiring process described by the article is not as bad as that of Google and everyone who copied them. We've just been conditioned to the latter.
jvanderbot•2h ago
I had a great experience with Google. But once I got an offer, they were unable to even tell me what team/project I'd start on and refused to elaborate. Totally silly.
msgodel•1h ago
At least they're being honest. Half the large corporations I've worked for would say one thing and then completely change it last minute.
rvz•2h ago
> we're still seeing companies complain that there is a skills shortage and a lack of talent.

The truth is these companies want Stanford, Oxbridge, MIT engineers for minimum wage or close to free. But of course, no-one that will work to be exploited for their below low-ball offers.

Thus, they scream for the bullshit "skills shortage" delusion. The ones that continue to do this are almost certainly joke companies that can't afford market rate.

thmsths•45m ago
The hypocrisy in these situations is what I find annoying. Try to apply that in a different context "I can't find a Ferrari for the price of Ford, we have a Ferrari shortage!" and people would think you're a lunatic. But if you wrap that in "concerns about the economy" somehow, people take it seriously.
snapetom•2h ago
This is not limited to Canonical. This is happening across the board because it's a buyer's market for labor. The game is stacked against job applicants. A posting on LinkedIn will attract hundreds of applicants, and as recruiter friends tell me, they'll get dozens of qualified people that can do the job. Blame the internet, blame globalization, blame remote work.

At best companies act in good faith but are dysfunctional/incompetent to make this an efficient process. At worst, employers are exploiting the current labor situation to their advantage.

Will this ever change back? I don't think so unless you can eliminate the internet and AI systems.

at-fates-hands•1h ago
>> This is happening across the board because it's a buyer's market for labor.

In my region in the Midwest, we have several well known companies that have been doing this for a very long time. They basically promote the same insane hiring process and then compare their companies hiring process to getting admitted to Harvard - they actually say they're hiring standards are more stringent than Harvard's.

The other funny thing is these same companies who hold themselves out as "elite" pay 30-40% less than market rate. So in essence, you go through some insane hiring process, jumping through all the hoops, and you're still going to end up in a job that pays 30% less than every other company doing two or three interviews before hiring someone.

Will this ever change back? Probably when market dynamics change back in the favor of developers, which could be a very long time. I wholeheartedly believe the "gold rush" of the tech industry has ended. Gone are the days where you had 4-5 different companies vying for your talent year after year after year. The whole industry feels like its contracting.

bityard•1h ago
Cold-applying to jobs on LinkedIn is a fool's game.

How do I know? I did it. A couple years ago, I wanted to make a move to full-time remote work. I liked the people that I worked with, but I spent over a decade there, management started going downhill, and I could tell the company was on a trajectory of slow death. I spent HOURS almost every day for six months applying to jobs on LinkedIn. I restricted myself to positions that I thought I was actually qualified for without stretching. I avoided consulting/MSP companies. I probably applied to well over a hundred positions.

How many responses did I get? Zero. Not a single one. Occasionally, a recruiter would ping me and say they had a job opening that was a perfect fit. Every single time, it ended up being a contract position.

I DID eventually find my current job on LinkedIn, but only because I recognized the company name as one that a friend of mine moved to 6 months earlier. I called him up, asked him how it was, and he provided a referral. It dawned on me after I accepted the offer that every SINGLE job I have ever had was either through a friend's referral or because I knew the manager beforehand. The old adage, "it's who you know," is still as relevant as ever.

darth_avocado•1h ago
> Glassdoor is a good barometer for company health

Glassdoor hasn’t been a good barometer for anything. When your reviews get removed because the company paid them, you’re just being shown what the company wants you to see. Their salary data is highly inaccurate and deflates the industry wages. That site needs to be banished into non existence.

avgDev•1h ago
Almost spilled my margarita.

Seriously, I don't trust Glassdoor at all and stopped looking at it.

Finding a current employee through a friend or knowing one seems to be the only way to get any accurate feedback.

Possibly seeing how company treats customers could be another point.

codr7•1h ago
Avoiding top rated companies should work as a decent heuristic though.
Kranar•20m ago
>When your reviews get removed because the company paid them, you’re just being shown what the company wants you to see.

Glassdoor does not remove reviews for payment.

bityard•1h ago
Canonical has been famous for _decades_ in tech circles for having one of the most bizarre hiring processes in the world. They're honestly an easy punching bag and I don't think there are many left who have looked for a job in the OS/admin/Linux space who haven't run across them and stumbled across all of the horror stories of getting hired and working there.
jldugger•1h ago
It's a fascinating problem. It seems there's always an endless stream of new applicants so there's no reason to change it. And there's an entire group of people contributing to ubuntu for free...
attendant3446•1h ago
I also recently came across a job listing from Canonical, and the application form was enormous, with lots of mandatory fields. I also questioned whether they ever hire anyone at all with this process. You would really have to want a job at Canonical to fill in that form.
Apocryphon•1h ago
I guess no one who works there came across this (viral) post about how ridiculous their hiring process was. Maybe they're too busy reading applicant responses.

https://news.ycombinator.com/item?id=37059857

dismalaf•1h ago
Everyone complains about Canonical's hiring practices, yet they keep increasing headcount and still get many times more applicants than they hire...
ndiddy•36m ago
Of course they get many times more applicants than they hire. They have 1,200 employees but over 20,000 job postings on LinkedIn. I'm more curious about whether the people they end up hiring are their top choices. Because people need money for things like food and housing, it seems to me like forcing applicants to go through a months-long gauntlet with lengthy written essays, IQ tests, and 8+ interview rounds will filter out most people who are able to get hired anywhere else.
lawlessone•57m ago
>An exceptional academic track record from both high school and university

That one grinds my gears, i couldn't remember or pull school records now if i wanted to.

base698•39m ago
Exceptionally, I had both the highest and lowest grade in linear algebra. Probably not what they mean though.
babyshake•52m ago
One thing I'll add to this, from more than one personal experience. A refusal to provide compensation info without first doing a reference check. The reference check should be the last thing after there is a conditional offer with at least a comp range provided. The reasoning I have been given is that they would need to see what the references say in order to determine the correct role or comp range. So when I suggest they provide the comp range assuming I have good references and they decline to, that's a nonstarter and demonstrates they are acting in bad faith IMO. This is clearly the type of negotiation tactic where you want your counter party to invest as much as possible (by providing their references) so you have more leverage.
ghostpepper•52m ago
I don’t understand why LinkedIn allows their spammy postings to render the job search results page absolutely worthless.

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